Support Services Tool (SST)
The Correction Delivery & Alert System SST software patch
packaging and delivery system was developed for delivery of
Telecom switching equipment Corrections and Alerts from a support
organization to end-users. The system took an engineer software
patch and created a correction delivery package based on
vendor-defined standards. The package included ID numbers, the
responsible department, the receiving organization, description of
the fault that was fixed by the patch, loading instructions etc.
SST was also capable of receiving plain text alerts from support
departments. SST formatted the text, added ID numbers and posted
it on the Alert bulletin board web page and sent notification
emails to all end users.
SST facilitated solution delivery, eased department interactions,
reduced costs, provided 24*7 service and improved organization
efficiency by 400%
Pleas review the following documents for further details:
User Manual (PDF
Material Authorization System (RMA)
Major electronic vendor corporations require special ID
information attached to system components that are returned to
them for repair or replacement. Customers contacting a vendor
obtain this ID information by phone or mail. This helps vendors
know what component belongs to who and why they were returned. The
difficulty is office hours and mail delays. Additionally, most of
the time, information is incomplete which results in difficulty
for vendors and customers.
The RMA web based application provides a form with the required
information that can be easily accessed by customers 24*7. The
form is in a public server while the processing application
resides behind the vendor firewall. The system provides a global
service and the processor program distinguishes different
receiving departments/organizations and updates different
The application program checks the input box every few minutes for
any received requests and on reception of a request processes the
request and returns a notification with all the required ID
information to the requesting customer and creates internal
information for processing staff while storing all the information
properly in the databases.
Pleas review the following for further details:
Management Engine For Web (PM)
The PM engine was
designed to take care of all aspects of a project by using an
automated follow-up system. After the project manager completes
task specifications and inputs project data, the system itself
can keep a project moving by constantly monitoring progress and
notifying project members of what is outstanding. At the same
time, the system advises the project manager of issues at hand.
The system also allows an organization's management to have an
overview of project progress.
PM brochure (PDF document)
Vendor/Operator Outage Management System
This multi level product allows vendors or operators of
telecom equipment to report a major disturbance or outage through
internal client GUI that is maintained by technical staff on their
desktop or laptop computers.
In the event of a disturbance or outage, a "tech person"
will start his/her local application by filling in the required
information and logging events until such time that the event is
finished and all systems are back to normal status. The "tech
person" during this time may or may not be connected to the
company LAN. If he or she is connected to the company network, the
system will automatically update management of the recovery
progress as well as keep an up to date web bulletin board. During
the period that recovery is in progress all information that is
entered is stored in the hard drive as well as a floppy for
Post recovery, all the information is automatically transferred to
the outage management server and all sections of the system is
updated. The management section has search facilities and
allocates IDs to the case. It is observable through the web with
statistics of all outages for In-service Performance Reviews by
the company and record keeping purposes.
Presentation (PDF document)
Administration Presentation (PDF document)